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I'm from singapore and my number is +65 [protected]. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Viagogo says I've been paid but the bank transfer never took place. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. 2.10 Collecting Payment. We may investigate complaints and violations of our policies. None of my emails have been responded to. All sales and bids are final. To Whom this may concern The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Yes No Contact Customer Support Regional Settings Seriously people need to take responsibility for themselves. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 2.18 Merchant Description. - The horrible price that I was charged for hockey tickets. HAND Children are the Future. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. I would like to have a break down of why this should cost so much and a POC for redress. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. Look forward to your response . 2.3 Username and Password. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. Tickets came for 25/6/17. The tickets through Viagogo cost me over 300 sterling. This is misrepresentation. It states that if an event organiser offers tickets to . Sports. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. We will not allow You to buy or sell tickets before You have registered with Us. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 6.11 Permitted use. We will also add VAT on our fees as applicable. 2.12 Seller Payment. We will also add sales or value added tax on our fees as applicable. Viagogo has advised customers who cannot attend a rescheduled event to. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. Profitable Tips About Online Casino Sites. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. 2.8 Payment Authorisation. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. If You do not qualify, do not use the Services. 6.8 All Sales are Final. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). I don't know if I need to talk. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. [protected]! The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. We will not allow You to buy or sell tickets before You have registered with Us. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). 2.11 Ticket Fulfillment. Can I cancel or change my purchase? viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. Just before I paid for them a huge amount was added for VAT and 'costs'. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. We often link to other websites, but we can't be responsible for their content. This is unacceptable practice and I will pursue this constantly until resolved. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. To be a member of this Site, You must agree to accept the terms in this Agreement. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. We take no responsibility for such issues. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. During this time, the Site will be temporarily unavailable. 2.12 Ticket Fulfillment. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 7.5 Miscellaneous. At no time do We provide the Buyer's payment information to the Seller. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Can I pick up my tickets instead of having them shipped? Can I buy tickets that are personalised with someone else's name on them? In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Search. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Note that this is separate from any VAT viagogo is required to charge on its fees. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. I'm confused. 6.11 Permitted use. 5.3 Disclosure of Information. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. 2.6 Pricing Formats. viagogo charge for cancelling sale. 6.3 Allocation of Risk. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 0. All sales and bids are final. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. 8 tickets, it makes it very clear that the price displayed is PER TICKET. Hello I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo .