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How to Request a Stubhub Refund [98% Success] - DoNotPay Dollar Scholar Asks: Why Can't the Government Just Print More Money? please contact StubHub US Customer Service at 1.866. Copyright 2020 Scripps Media, Inc. All rights reserved. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Who do I contact? The credits are valid through the end of 2022. What do you mean Dming the moderators? Sit back and relax while we do the work. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. They may sell them for more or less than face value. North Carolina And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. / What happens when an event is canceled. Your California Privacy Rights / Privacy Policy. Please take the tickets directly to the box office for a refund. The corporate office phone number is 415-222-8400. It is now November - this is ridiculous. DoNotPay records the details of your purchase to boost your chances of winning the refund. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Is SeatGeek legit? Your refund will be processed to the payment method used at the original time of purchase. Wish they would help. Marrali just wants her money back, and she's not the only one. And the exact same seats they re listed and sold for a different amount sold and the payout. How do I contact StubHub support? - KnowledgeBurrow.com There you will see your canceled event credit along with a link to request a refund instead. We are changing the way you register and sign-in to the StubHub Community. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. You can reach the corporate office at 415-222-8400. Maryland: The company prides itself on being a Fan-to-Fan service. In other words, when it can be too late to get a refund. New Jersey How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets StubHub customer service phone numbers and support "The return of live events, the input of customers, partners, and regulators, and the . On March 7th, StubHub emailed Marrali a copt of its refund policy. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. I've been a customer for a long time and am not happy. Support : StubHub People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! How to Get a Refund for All Your Tickets - Vulture NewsletterDollar ScholarStill learning the basics of personal finance? Registered users: Log in to your StubHub account. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Enter your gift card PIN in the PIN field when prompted. Danielle is the author of this solution article. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Reply anytime to let us know how we can improve. Click here to update this department. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. Get useful tips, expert advice and cute animals in your inbox every week. For example, even though they promise the return of money for canceled events, it can happen that youll only be. It is free to list tickets for sale, and to search for tickets to buy on StubHub. StubHub is also required to process any refund requests it receives going forward for the events at issue. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Louisiana Since its inception 22 years ago, StubHub has grown to 800 employees. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. A Personal Loan can help you mitigate losses and get back on track. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. We just sent you a welcome email. Horrible customer service. All you need to do is follow these short steps below: Voil! If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Congratulations on your sale. All rights reserved. And 2 hours before the game I had no listings active. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can What a horrible service! Review, To see your event status, log in to your StubHub account and select 'My tickets' then. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale They have a VOID watermark. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. The company prides itself on being a Fan-to-Fan service. on 2/28 at 3:05PM If you purchased on a registered account, your credit is available within your StubHub Wallet. StubHub is offering the retroactive refunds now because the live events industry is opening back up. How to reach a live person: Speak "customer service" at first prompt. Find contact information here. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow The cash refund will be issued by May 31, 2021 and will. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. StubHub to refund canceled events after pandemic complaints - KXTV How to request an event on the StubHub website. Phone: 866-788-2482. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. From everything weve seen, the StubHub customer support is quite thin, to say the least. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. I have been trying to purchase tickets for over a week now. StubHub to refund canceled events after pandemic complaints - USA TODAY