4.2 Stolen Property. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. There are an increasing number of unauthorised ticket resellers operating online. Further information can be found at 6.10 Notices. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. momentum in tennis physics. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. 2.2 Registration. 3.4 Indemnity. 4. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. 2.1 Requirements. 4.1 Double Posting and Removal of Tickets. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. They often process refunds if requested. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Such notice shall be deemed given one business day after the email is sent. And the original face value of our tickets was nowhere to be found on the site. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. You are on a Viagogo website. 1. 1.4 Modification. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. the sponsorship or nomination was not successful. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. If you fancy a viagogo event roulette then use this company. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. To sell tickets, a Seller lists the tickets in the Site database. The ACCC has also advised consumers to steer clear of Viagogo. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Join millions of happy customers that have attended their favourite events, thanks to viagogo. He described one category of representations as having been made on an industrial scale. Ultimately there are two questions to be answered . Can I pick up my tickets instead of having them shipped? The switcheroo could mean a currency conversion fee from your bank. You also agree not to separately contact the Buyer at any time for any reason. (The final Australian dollar price for our two tickets was $445.). 6.6 No Agency. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. To request a refund: From the actions menu, select the 'Request Refund' option. (Subclass 870) Sponsored Parent (Temporary) visa. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. 7.3 Additional Policies. We often link to other websites, but we can't be responsible for their content. viagogo is a global online platform for live sport, music and entertainment tickets. Protect and prevent people from becoming victims of scams by companies or individuals. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Get the latest product reviews, money-saving tips and more. We may investigate complaints and violations of our policies. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. Stay informed. What ticket resellers must do If tickets are not consecutive, then the Seller must create a separate listing. Performance & security by Cloudflare. 2.3 Username and Password. Viagogo will never pay you after you sold your tickets and you can never get back your money. But you might not know you're buying from them. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Send the completed form to the office processing your application. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. You may also have extra rights in your state or territory. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 The parent sponsorship application fee cannot be refunded. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Prices are set by sellers and may be below or above face value.". If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Contact Viagogo directly - raise a complaint & request a full refund. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. (We were shopping for tickets in section 123. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Contact @viagogo over social media Set up a Twitter account. Justice Burley labelled that as "qualitatively a very serious misrepresentation". This includes reports four tickets to . [It was like getting] blood from a stone.". Invalid tickets are defined as anything where buyers are refused entry. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. View FAQs 6.11 Permitted use. This does not prevent us from varying these terms without reference to them. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. But the messaging in small letters at the very top of the screen is easy to miss. 3.1 Accurate Descriptions. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Safe ticket buying if you're going to a gig or sporting event. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. About this app. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Dec-23-2017 03:49 PM. Stay away from them!!!! Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Dont think you would be the lucky one. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. My event is cancelled or postponed - What do I do? The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. 5.3 Disclosure of Information. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Stock images:Getty, unless otherwise stated. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. This could be a tough call for many internet shoppers. Cloudflare Ray ID: 7a293b3f6b3e1afb 2.16 Season Cards. Try to get in touch with the reseller for a refund. 6.3 Allocation of Risk. All sales and bids are final. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Form 1424 - Refund request. When our tickets were not provided they refused to provide a refund . The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Piggyback tickets may not be sold in the same listing. PLEASE REPORT THEM TO PREVENT MORE VICTIM! 2. 1.3 viagogo Guarantee. To register, You must provide your real name, address, phone number, and email address. Spain, the UK and Australia. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Note that this is separate from any Tax viagogo is required to charge on its fees. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. They rush you and make their websites look just enough like they could be official ticket sellers. They take your money and have no way to ensure you get the tickets. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. -Skip the queue - buy your tickets in just two taps. Checked for accuracy by our qualified fact-checkers and verifiers. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. THEY ARE SCAMMER! Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan.
Matthew Failor Date Of Birth, The Internet Revolution And Digital Future Technology 2018 Reflection, Articles V