Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . Customer Service Agent - Customer Service / Call Center - Qantas Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. $13-$24/hr Qantas Customer Service Agent Jobs (NOW HIRING) Free interview details posted anonymously by Qantas interview candidates. Have you ever had a difficult situation with a customer and how did you resolve it? Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. The interviewer will appreciate that this isn't a problem for you. I guess its for if were rights person for this position. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas Also, how exactly will this benefit you in this role? The process took 2 days. 3. Ways to check-in for your flight including online and on your mobile. Well Overdue: Qantas' Woeful Customer Service Finally Gets Called Out I interviewed at Qantas (Sydney) in Feb 2023. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Good job! Have a question or concern? If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. Write down what you think is important so you can reference it when youre in the role play. Also, reiterate to the interviewer that you always strive to be professional. Asks whats one time where you had to disobey the rules. Compare and book travel insurance for your next trip. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Compare and book travel insurance for your next trip. Qantas Airways Limited 4.0. Customer Service Staffing Agency | Professional Alternatives tell me about a time that you provided exceptional customer service. They have really good training and they are a very supportive, helpful and fun company to work for I found it daunting as you are receiving no feedback. Customer Service Agents. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) "I've had two jobs where I did a lot of work with customers over the phone. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? I applied online. Have you ever had a difficult situation with a customer and how did you resolve it? Therefore, any date prior to 2019 might not be accurate. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. Great! Then, explain the steps you would take to find the right person with the answer. Strong customer experience expertise focused in Management and . Rotating roster +1. Then we had group activity and interview with a Qantas staff. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. Why did you decide to move on from them? It roughly took three hours, and you had a ten minutes break. We do not have advertisements on our pages but we do try to make money through paid-memberships. I interviewed at Qantas (Sydney) in Sept 2018. Customer Service Representative - State Farm Agent Team Member Qantas are a good company to work for with regards to pay and conditions. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Book city tours, hop-on-hop-off buses, organised tours and more. Excellent! (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. Melbourne Airport. Good job! Download our free online tools for individuals with dexterity limitation. The Qantas Airways reservation number is ^1:832:460:1113^. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. they gave me 5 questions. Nice job! Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. It sounds like your experience is very relevant to the position. If you're successful in being short-listed, you'll be invited to attend an assessment. Discuss why your business would have suffered if you weren't familiar with every aspect of it. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. The process took 7 weeks. Able to implement experience over the past several years to ensure that customer satisfaction is matched. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. Be the first to find this interview helpful, About yourself, experiences, abilities and character. Some of these questions were timed. No in-depth technical questions were asked. The process took 3 months. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Empathetic? Is there an example you can cite of another time when you dealt with a customer who wanted a price match? did anything happen? The process took 2 weeks. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. A poor customer experiences and how did you handle it. We do this by creating interview questions that we think you might be asked. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. My current employer is required to run a criminal background check on our staff every two years. Fly with us and discover the Qantas difference. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. More recently as a business owner, I've used the phone to handle many business matters. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. The best part of the job is the amazing staff who make the airline what it is. Great! We had some group activities together and a one-on-one interview afterwards. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Has this ever happened to you before? When did you have to say no to a customer. The first time you apply, you'll need to create an account with us. Beyond being friendly and reassuring, what other relevant skills do you have? After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Would you have any issues in doing this? I got 5 questions based on my CV and resume. 3 . Based on the urgency and importance of the tasks? 2 of them, i just need to say yes or no. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. I would work hard to understand the program as I am naturally someone that likes to know hows do things". describe a time you have done your work above and beyond Travel and partner special offers available exclusively for our members. The process took 3 weeks. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Find information on travel requirements and more. It was an very open question to be answered so yeah good luck to everyone that applies et. Staff are great. how did you handle it? Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. This is your opportunity to really sell yourself! The next steps were background and security checks and finally a thorough medical which is at your own expense. Dates shown above are approximate. The first part is an online interview. Continue Reading "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. What was your favorite team work and what did you do for it. ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". The process took 1 week. I interviewed at Qantas in Feb 2023. I got chat interview with Qantas. I applied online. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Great! Book and manage your trip with features such as check-in, seat selection and boarding pass access. Ways to check-in for your flight including online and on your mobile. Qantas Customer Service Agent Interview Questions - Glassdoor Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. As you answer, keep this in mind. I interviewed at Qantas (Sydney) in June 2017. For some others I know the process was shorter and others much longer. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Why do you think you're a great fit for the role? This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. The first step is usually a preliminary Qantas interview. The medical costs approximately $450. Search and book from over 15,000 cruise itineraries. I interviewed at Qantas in Feb 2023. Have you ever had a job where you provided service over the phone? As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Being responsible? Our customer service teams represent us on the ground and in the air. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. For some others I know the process was shorter and others much longer. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. What is the interview process like at Qantas. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. Bookcar hire,car specials,commercial vehiclesandairport transfers. Find out more about inflight dining, entertainment, seat maps and more. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. First, you need to click here. I interviewed at Qantas (Melbourne). Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. Great job! Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process Were you the best cleaner on the team? I interviewed at Qantas in Feb 2023. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. Download our free online tools for individuals with dexterity limitation. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Very prompt. Benifits outstanding. Be the first to find this interview helpful, 1. What did you accomplish while you operated them? "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. Responsibilities. Adding an example will strengthen your answer and make it more memorable to the interviewer. Qantas is an excellent company to work for. Find departure and arrival information and view ouron time performance. Upgrade your web browser for an enhanced experience. describe a time you have done your work above and beyond The process took 4 weeks. Use your points for flights, upgrades, hotels, or car hire. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Call Center Temp Agency & Staffing Agency Solutions. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. Another station to do your height reach test and have your documents checked over. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. the rest of them i need to explain it. All Qantas employees are required to pass a security check. There was about a month or two wait between each step. incl. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. Book 10 or more passengers travelling to the same destination. Qantas Interview: Questions & Tips - Job-Applications.com Qantas Cabin Crew Recruitment For Fresher, [M/F] - Apply Now "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. A poor customer experiences and how did you handle it. Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) Qantas Airways +1[850(387)4969] Group Reservation Number The key point here is to be active in the group and show the assessor you are able to work within the group. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Qantas Employee Reviews for Customer Service Representative - Indeed Awesome! 25 followers 25 connections. Get ready for your big adventure with our dedicated family section. I applied online. Applicants must have obtained unlimited working rights. It was 5 questions about customer services. Restaurant and hotel reviews, photo galleries and travel articles. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Great! Sydney NSW. I interviewed at Qantas (Melbourne) in June 2017. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Did you develop an action plan with them? Why do you want to be a customer service agent? He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. If so, discuss how you successfully handled this. Qantas Customer Service Representative Interview Questions engine failure and some CTA radio work Exp. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. I applied online. Discover our Australian domestic and international network, airline partners and oneworld. Expiry 03 March 2024 Firm price, if the ad is up the item is available. They wasted my time and effort and advise me to reapply if I am still interested in their company. The process took 1 week. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. If yes, we have great news for you. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. What was different about these new timesheets that made the employees actually fill them out? Customer service | Qantas Careers AU When have you gone above and beyond in your previous role? This employer has not claimed their Employer Profile and is missing out on connecting with our community. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Detail-oriented? Are you good at math? I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. Interviews for Top Jobs at Qantas. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. You come across as very level-headed, reasonable, and balanced. How would you handle a combination of scenarios with competing priorities? View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. The process took 1 week. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Interviews for Top Jobs at Qantas. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. We're continually finding new ways to deliver a memorable customer experience. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. 10808. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. Part-time. And don't forget to directly answer the question. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. they gave me 5 questions. . Why were you the one who took the initiative to solve this problem? I applied online. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. I applied online. Step 3; Invited to do a psychometric test. These may be used as an additional objective, reliable and relevant assessment method. Getting to wear multiple hats? I interviewed at Qantas (Melbourne). Why? You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Provide prompt, accurate, and friendly customer . The process took 4 weeks. In my current job, I work the phone lines for incoming service calls. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". That's definitely very impressive. "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. The process took 3 weeks. Great job! Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. With our interactive map it's easy to plan your next trip using money or Qantas Points. Fly with us and discover the Qantas difference. Be the first to find this interview helpful. Step 4; Invited to an online group assessment. The first hour was just kind of introduce of the position and the company. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! Options for mobility and medical assistance and first-time flyers. describe a time you saw a staff were doing something dangerous Choose one of our practice interviews to help you better prepare for your upcoming interview. Around 20 of us were arranged to seat in a area, professionally dressed. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Company/Organisation: Qantas: Job Post: 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Step 4; Invited to an online group assessment. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Have you ever worn a uniform at another job before? Find departure and arrival information and view ouron time performance. The process took 2 months. The medical costs approximately $450. You must create your own answers, and be prepared for any interview question in any interview. Mar 3, 2023 - 5.44pm. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Do you use a calendar, planner, or another tool to record and view this routine? What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Firstly it was a one on one interview. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? Sonia Fernandes - Customer Service Business Agent - Qantas | LinkedIn Remind the interviewer of all you have to offer. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Wow! ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". Did you strive to go above what was required of you? With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Competitive salary and shift penalties. Stage 2 was a role play. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. . Good job! Bookcar hire,car specials,commercial vehiclesandairport transfers. Our cabin crew represent us in the air and deliver best in class service and customer care. I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Contact us here. Track updates on extreme weather or other major issues that may impact your flight. Aww crap I was in a panic. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them.
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