dnata Employee Reviews for Customer Service Representative - Indeed This was disgusting behavior from an interviewer to question my integrity. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} It's fast and makes every day different. Mohamed Jumaid - Customer Service Agent - dnata | LinkedIn ". United Arab Emirates, Tel:+971 4 3166666 What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A waste of my time! My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. 2 + years experience in a Customer Service role. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. Cambata Aviation Pvt Ltd. 2015 - 20169 . Be sure to research the kind of environment offered in this position before the interview. Muhamad Abdurohman - Customer Service Agent - dnata | LinkedIn I certainly enjoy the challenge!". Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. Through Indeed22 %. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. ", "I find myself getting along with most people at work. I do understand the importance of it, though. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. When workloads increase, stress levels do too. I interviewed at Dnata (Manchester, England) in Oct 2022. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. People cannot deny the ways that you impact their life, regardless of how they feel about you.". United Arab Emirates, Vice President, Commercial & Business Development Adept in general accounting and finance transactions. We are sorry for the inconvenience. Questions were about math, eye sight, english Grammer and passages but very tricky. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. Assure the interviewer that you see long-term career potential with Dnata. {%selectedMarker.country%} Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. Customer Service - Dubai, UAE (Job) - Edarabia Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . Questions and Answers about Working at dnata | Indeed.com Dubai At this moment, if I could choose any course to take, I would pick XYZ. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. First you will have an assessment test which is basically you need tackle the time limit. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. The process took 4 weeks. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. You have likely gained many valuable skills in your career. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Interview questions were first added on September 15th, 2012. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. Timezone:{%selectedMarker.timeZone%} Every week there are new volunteers and new individuals with a range of needs. ", "I am looking for a long-term career opportunity within the transportation industry. {%selectedMarker.streetAddress%} The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. It's a better way to conduct such interview method. Followed by 2 technical ,1 managerial round. This training includes topics on transportation management, government policy and workplace safety.". Self-motivated individual and strongly believes in teamwork. enviando un correo electrnico a I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. {%selectedMarker.addressRegion%} "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. Disculpa Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? What is the interview process like at Dnata? I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. verdade. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. I interviewed at Dnata in Feb 2023. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I applied through college or university. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Strong support professional with a Bachelor of Business Administration (B.B.A.) malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. First, we get everyone off to a common start. Most frequently, I read Pavement Publications. "I have used a variety of team-based messaging applications. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. Followed by 2 technical ,1 managerial round. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. We understand that discretion is one of the measures of excellence. Employee engagement went up, and some powerful connections were made. It's always a great idea to have questions ready for the interviewer. Free interview details posted anonymously by Dnata interview candidates. You can't always predict what they may say, and you also can't always predict how you might feel in response. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Perhaps you earned individual awards, accolades, or scholarships. ", "If I had to choose, I would rather be a dynamic leader. Vocational or Diploma (12+2 or equivalent) desirable but not required. - What is the company's primary goal for this position in the next 12 months? There are also a couple of blogs that I follow including Transport Data and Transport Now. Dnata Passenger Service Agent Interview Questions | Glassdoor Talk to the interviewer about your ability to create a variety of potential scenarios. My co-worker wanted to go home, and he suggested that I lie about our count. Philippines, {%selectedMarker.primaryContact%} - How long has this role been vacant? Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Talk about your education experience and be sure to highlight any areas of excellence. ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. Ethical dilemmas in the workplace will come up from time to time. I am happy to comply with any checks that you need to conduct.". "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. How do you manage the stressful times? I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. We completed the project three days ahead of schedule. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. My criminal record is clean as is my drivers' abstract. I feel that this particular position would take my career exactly where it should be. This way, nothing comes back to bite me later on, as the deadline approaches.". You cannot change others, but there is always the option to upgrade yourself! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We should prepare about our self very well, I applied online. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. "If given a choice, I would leave my documentation tasks for last. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. Things have gone very well for me so far, and I am thankful for that. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Mumbai Area, India. . When factoring in bonuses and additional . It didn't take much time before our manager noticed this particular individual was slacking. 3 round of interview. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Ground Handling | dnata Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. 31 Dnata Interview Questions (+ Answers) Talk to the interviewer about this specific task and what it meant to you. "Workplace health and safety are critical topics to me. What is a typical day like for you at dnata? Lamentamos I couldnt complete the last two. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. I couldnt complete the last two. Have a question or concern? No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. Ci Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) We will get enough time to answer the question and no need to be hurry. You should be transparent about your most recent earnings and be prepared to back up any salary requests. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. It's great to see their excitement for what's to come, and their passion for the industry. I submitted my application through email. The purpose of this page is to help you prepare for your job interview. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. The first interview at dnata. Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security Take a few minutes to bring your resume to life for the interviewer. It is okay to brag a little bit when answering this question. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. I feel that this role with Dnata is a perfect step in my career now, and for the future. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} Job Location: Dubai, United Arab Emirates. Privacy Policy You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. ", "That is a great question! I have been in the industry 7+ years. Si continas viendo este mensaje, Discuss the importance of safety, and what it means to you. . Talk to the interviewer about your career progression and what you would like to see in the future. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Free interview details posted anonymously by Dnata interview candidates. You should also mention any health and safety related training you have taken. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. scusiamo se questo pu causarti degli inconvenienti. Getting passengers through check points and to terminals quickly and safely. Dubai RAHEEL PLASTERWALA - Customer Service Agent - dnata | LinkedIn This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I refused to lie, and we stayed late. Sorry I couldn't remember the acronym for one! In addition to all of this, I see that Dnata puts an important focus on carbon footprint. Followed by 2 technical ,1 managerial round. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. Would you mind sharing with me your favorite source for transportation-related news?". I applied online. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. We should prepare about our self very well. Just yesterday I headed up the installation of a new software module. I interviewed at Dnata in Feb 2023. - What is your favorite part about working here? Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". I will always be myself and keep my integrity first. I have three years' experience in public transport and four years' experience in private transportation. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Dnata Customer Service Agent Interview Questions Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. It felt great to accomplish so much and receive recognition for my dedication. Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). Some of my favorite recent projects have included X, Y, and Z. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I appreciate diversity in the workplace! "I do consider myself to be a creative individual. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. Dubai United Arab Emirates "Overall, my career has progressed a touch slower than I would have liked. United Arab Emirates, Corporate Communications With that said, I love to learn about new resources. My experience was great during the interview session. - collgues de tout type comme par tout. ", "I am currently making $100,000 per year with two bonus opportunities. "I handle stress very well, and when you call my references, they will attest to this fact. Our interview questions and answers do not represent any organization, school, or company on our site. Perhaps they have multiple departments or locations. . Wir entschuldigen uns fr die Umstnde. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. Amongst other general interview questions, I was tested on what do acronyms stand for. This experience has broadened my exposure a huge range of individuals. 37 Dnata Customer Service Agent jobs. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. The process took 1 week. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. Airport Customer Service Interview. Interviewed through hireview app. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. I believe there are always opportunities for leadership - you have to keep your eyes open! It's important to be able to professionally give and receive feedback.". ", "I try to leave the small, quick tasks for last. It was tedious work, but I knew the result would be worth the time and effort.". dnata is one of the worlds largest air services providers. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. )- Exhale. Si vous continuez voir ce Onze We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. How do you react? Completing pre-boarding checking procedures before passengers and flight board planes. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. - What do you see as the biggest change in this industry over the past 3 years? Careers | dnata There were a few key takeaways from this experience. The next question was what does API stand for, which I gave the answer. ", "That is a great question, and I appreciate that you consider continued education options for your employees. Our team started to complete most of the tasks when it came to group projects. I interviewed at Dnata (Manchester, England) in Oct 2022. Think about what bothered you about this person and how you were affected by their behavior. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. M.Roxas Highway Learning how to respond when given a performance review or negative feedback is essential. Lack of benefits. A waste of my time! Be sure to complete your answer by telling the interview what the outcome was. Contact us here. I would have participated more in external company events. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . I link the questions down below. 3 round of interview. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers.
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