The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Please check out this 2022 guide to Seattle whale watching. Fares are based on distance traveled. If one does not use the Clipper card for six months, it can be frozen. Make sure you always have a current email address on file. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Muni Fares & Passes | SFGOV - San Francisco This page includes how it works, mobile payments and Clipper mobile app. Prior to that he was an assistant sports editor at the paper from 1984-1987. We also offer special discounts for children and military personnel. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Why wasnt I notified this would happen? You may also bring other food onboard, but no outside alcohol may be consumed onboard. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. This page includes protecting your privacy and information retention. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. We offer a variety of discounts as outlined here. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Home | Clipper Try tagging your card again. Youth/Senior Cards. Seniors age 65 and over get62.5% off with a Senior Clipper card. Clipper | Alameda-Contra Costa Transit District You can load up to $300 on a Clipper card. Requires iPhone 8/Apple Watch Series 3 or later. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. How did $300 disappear from our Clipper cards? Roadshow My card/value was blocked due to an expired credit card. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Find your service: AC Transit. Economy Panoramic Upgraded window seats in Economy Class. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Imagine you want to take a trip on SMART that costs $5.50. This page includes debit cards and refunds. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. So if your primary funding source is declined, your order will be charged to your backup card. We will send an email to confirm that you have updated information in your account. Registered cardholders can report lost, stolen or damaged cards and request replacements. Clipper on your phone will not unlock a bikeshare. Roadshow. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. We will send an email to confirm that you have updated information in your account. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Huh? However, you will need to register your card as part of the process, if you havent already done so. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Log in to your Clipper account to add backup payment. Clipper automatically checks for a valid pass. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Clipper: Clipper is the all-in-one transit card for the Bay Area. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. If the condition evaluates to false (.F. Skip the side navigation menu and go to the main content. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. There is a 50 cent surcharge per trip for paper tickets. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Phone: (213)-204-2900. Clipper Navigation - Wikipedia redditads Promoted Interested in gaining a new perspective on things? If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Once you hear a single beep that means youve paid your fare and are good to go! What if Im having trouble using my Clipper card at a bike share station? If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. My transit benefit program told me they sent you the money. Select "Transit card" and "Add Clipper card". Clipper card pending passes cash value. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Indeed! Cash value and transit passes are not interchangeable. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. However, there are 3 Clipper vendors at SFO. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Select Clipper card and follow the instructions to add a card and load value. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. As others have said, it's RFID interference with other cards that's likely the problem. To provide payment, log in to your Clipper account and edit your Primary Payment method. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Thank you! Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep There's no need to open an app. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. New to Clipper? Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Paper Tickets Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Youth 5-18 years old get 50% off with a youth Clipper card. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. And, to get it back, its an hour on hold, and three to five business days.. Choose to stay logged in or to log out. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Center the card or device over the "Tag Here" graphic on the screen. Use the same ticket when you exit. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Keep your phone handy in case an inspector asks to see your fare. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Some purchasing limits applyas outlined on our sales page. Complete the form below and a dedicated account manager will be in touch. Visit clippercard.com and buy online. The discount is even greater if you add multiple nights! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. While Clipper is used to pay for BART, it is not a BART product. There are no discounts available at the BART vending machines. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? What happened to my order? If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. . I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Key Clipper information translated to Spanish. The correct fare will be automatically deducted. Student EasyPass Program Updates | Parking and Transportation If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Will the toll lanes reduce traffic jams? If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Caltrain. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. To order a Clipper card, visit Get Card. Clipper card pending passes cash value : r/AskSF - reddit Can I set up Auto-Reload for cash value and a pass? Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. No. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). If you already have a card, you can choose to set up Auto-Reload when you load value online. The card reader at Caltrain stations. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. On our international route, the Victoria Clipper V also offers onboard duty-free sales. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Log in to your account to add a Backup Payment method. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Clipper is a regional transit card that can be used on all transit in the Bay Area. Select "Transit card" and "Add Clipper card". Log in to your account with the email address we have on file and provide an updated email address. We strongly encourage customers to take advantage of the time to unplug from technology! When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Some transit agencies charge fares based on distance or zones. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Learn more about using Clipper on your phone. All rights reserved. HVD applies only to BART rides. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Need help planning your trip? If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Transit Agency Tips. What does it mean to pick up my value and why do I have to wait to do it? Once youve activated your Auto-Reload, youll be able to see it in your account. To add value to your Clipper card, open your mobile wallet on your phone. For more information, please see our Seattle-Victoria fast ferry schedule. 877.878.8883. Why not? Add Clipper to your phone before you take-off! Skip the side navigation menu and go to the main content. Victoria Clipper Frequently Asked Questions | Clipper Vacations Please note that The Hub is permanently closed. What is the maximum amount of cash value I can load on my Clipper card? If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. 4 yr. ago. Once you do that, it will show up in your account. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. You will select your seats when making your booking. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Im so glad that I dont have to go into the office the last two weeks. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. The reason for this has to do with how much space unused orders take on their computer system. Can I load value on my mobile phone at a transit agency ticket office? Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. If you have a monthly pass, it will obviously expire at the end of the month. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? It is charged for those who enter a station, ride a train, and then exit the same station. This is different in the phone environment. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Please enter the ages for all children 18 and under. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. What happens if I tag on, but I change my mind? County Connection. Routes available between Seattle and Victoria. This page includes How RTC cards work, accessible information, and using Clipper equipment. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. The Google Privacy Policy and Terms of Service apply. Yes. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. CA-Clipper 5.3 . Guide To CA-Clipper - Long Entry - ITLnet Please plan accordingly and allow sufficient time. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. If you do not hear any beeps or see any lights, your card may be defective or damaged. Thats why we say to allow a few extra days if you are picking up your value on a bus. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. The programgives qualifying adult riders a 20% discount on BART trips. Comfort VIP Best of the best seats in Comfort Class! Can I get reimbursed? You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Your session is about to expire due to inactivity. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. Clipper account access including checkingyour balance can be found on the Clipper website. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Report a lost, stolen, damaged or defective card and discuss replacement options. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Why does adding value to one's Clipper Card online take so long? Was I supposed to activate it somewhere? If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Funds added using Apple Pay and Google Pay areimmediately available for use. Otherwise, you will be logged out automatically. Three beeps and a red light means your card wasnt accepted. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Final boarding is 15 minutes before the scheduled departure time. You will need to use this new email address the next time you log in to your Clipper account. No, every rider needs their own card or device (phone or watch) to pay for fares. Clipper on your phone. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Picking up your value means loading the value on your card after youve placed an online or phone order. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Includes travel to any of our destinations with activities or hotel stay or both. To find out more information about replacing an RTC card, please visit 511.org. The most you can load online at any one time is $255. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. This page includes when value is available, online orders, different types of value, and blocked cards. Q&A: Highway 101 express lanes opened Friday. Clipper Customer Service | bart.gov Once you do that, it will show up in your account. This is just another barrier to transit: an opaque payment system. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Choose to stay logged in or to log out. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Contact your programs administrator for instructions on replacing a card. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Learn more about required travel documents. This happens automatically, with no disruption in your ability to use Clipper. PDF Clipper Cancellation Form If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. City Coach. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Choose to stay logged in or to log out. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! What's the difference between cash value and BART high-value discount (HVD) tickets? There is a $5 fee for this service. Visit Us Get an adult, Youth or Senior Clipper card Everything you need to know when you travel with Clipper! You will need to tag your card to a card reader or ticket machine to activate it. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. There is a 50 cent surcharge per trip for Blue tickets. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. It currently shows I have the amount in the pending passes area but shows I have it in cash value. U.S. Immigration . Pay With If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame.
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