How do I apply for a disabled persons bus pass? Necessary cookies are absolutely essential for the website to function properly. As a general rule, it is usually cheaper to call during the evenings and weekends. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. We only need this if you want us to contact you and we won't keep it once we've replied. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. Calls from mobiles are likely to be considerably higher than those from landlines. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . You need to check the expiry date and apply to the council for a new one if you're is due to expire. You can make updates to the following details before your bus pass renews: your appearance. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Age-related passes will be valid for five years. We also use third-party cookies that help us analyze and understand how you use this website. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. Completed renewal forms will be processed and new vouchers issued approx. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. If you have any questions, please contact Essex County Council by calling0345 743 0430. Our current pass expires so pass holders dont need to do anything, just wait for a However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. This cookie is set by GDPR Cookie Consent plugin. This cookie is set by GDPR Cookie Consent plugin. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. How does violence against the family pet affect the family? Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. It is no longer. We apologise for any inconvenience that this situation may have caused you. For further information see www.gloucestershire.gov.uk/fairprocessing. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. You should have receive your renewal form by mid-February. Your bus pass will be renewed automatically. Free travel before 9.30 am on infrequent services. You don't have to do anything, unless you have moved since we sent you your last pass. What do I do about my concessionary bus pass? To get an older persons bus pass you must 2 Apply to your local council. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). No, concessionary bus passes are not accepted on the night Buses. thurrock.gov.uk uses cookies to make the site simpler. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. Changes To Renewal Of Concessionary Bus Passes. The expiry date will normally be five years from your birthday. You can get an older person's bus pass when you reach State Pension age. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. Youll need to provide proof of identity. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. How long will it take to get a bus pass following a renewal/application? Can I use my bus pass on National Express Services? Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Your new pass will be not sent until a week before your old. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. 5 Other ways to apply. Call us on 0345 200 0388 for an application form or for assistance completing one. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. Renewing your Bus Pass. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. Your older person's bus pass is valid for four years. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. Please provide them with as much detail as possible about the journey you wished to make. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. The way of applying may be different to the way you applied in Gloucestershire. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. Find out which bus company you wish to comment about on our bus operator contacts page. If you send us different evidence, your pass may be delayed or refused. N94. Other Scottish passes arent accepted on the trams. If you dont provide us with evidence, your new pass will be delayed. . You must let us know if you have changed address over the last 2years and your bus pass is about to run out. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. Changes to personal details Auto-renewal for an older person's bus pass. However, you may visit "Cookie Settings" to provide a controlled consent. What are the 3 most important parts of a motherboard? who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. The cards offer older and disabled people free travel in the capital Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. What type of medicine do you put on a burn? This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. Your new pass will be valid for 2years. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. What should I do? http://www.nowcard.org/nowcardfaq.asp#FAQ23. If you have moved address since receiving your bus pass, please notify us of your new address . Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. My new bus pass has been refused by the driver. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Are you struggling with the cost of living crisis? Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. What do I do with a bus pass which is no longer needed? This should include: -. However, you may not be allowed to use your bus pass on night buses i.e. I am a disabled pass holder, will I receive a bus pass renewal letter? Blackburn with Darwen: with no need for anyone to fill in any forms or submit any photographs. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. It is being used by the person whose photograph and name appears on the pass. This can be your email address or set to something memorable for you. This can be done by visiting a participating library only. English bus passes are not accepted in Scotland and vice versa. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. This cookie is set by GDPR Cookie Consent plugin. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You may be eligible for financial support. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. Your browser does not allow scripting so some of the features of this page may not work. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Currently this is at age of 66. In the unlikely event that your pass does not arrive, you should call. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. For assistance with new applications: (Click the arrows below to reveal the answers). National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. Lee We will either renew your bus pass automatically or send a letter that tells you how you can renew it. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022.