they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Yet fight is not over, lets see what happens next. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. 26-05-2020 on That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. I know I have to send the refund regardless, right? eBays security systems can only protect buyers and sellers when transactions occur directly on the website. There is no way to dispute a transaction once its finalized in this way. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. Buyer sent me picture of something different in the box. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. I also ask if you have me mixed up with another seller you've purchased from recently. A collectable which I still have. Refund, repair or return. Am I protected against negative feedback in this scenario? I think the label on top is Canada Post's label they put on once it enters their country. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. I asked the buyer if the package he received was damaged or opened. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. It is a site to get quality at the best price and sometimes I make 50 cents. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. For more information, please see our Someone did this to me a few months ago. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. I recently had the same experience. But so far no response from buyer. Once I listed a new in box item as white when it was really blue. If he ghosts you, you scared off a scammer. I'll have to ask her what she sees different because I know it's the same. Yeah you filing that stuff 100% does nothing. did said person say they woud send you the motorcycle and the title and then you would have to pay? - edited So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. PayPal Seller Protection exists to help sellers trade confidently on eBay. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. But they said flat out "we don't mix up packages" and reiterated. There is one more scam that I have had to deal with. Theyll tell you to file a report with the police and then wash their hands of the matter. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. This is why I take photos of the item with the eBay paperwork. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I agree. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Copy and save both forms before submitting them. If you get the item back as a buyer you have the option to relist and recoup your outlay. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Remember to be persistent when you are in the right and can prove it. I ended up having to give a refund in fear the buyer is going to give me bad feedback. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. In order for it to work, sellers must provide proof of item delivery. Then find one of the facebook groups for sharing scammy ebay users and share his username. After completing the sale normally, the seller will post the package with the correct address but the wrong name. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. An option to dispute the refund and report the buyer will appear. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. They then go to Etsy and order the item from me at full price using a suspect credit card number. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Im concerned this is a scam. But at least it was worth somewhat close to what the item I sent them was worth. 26-05-2020 Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. This has happened a couple of times to us over the years, all part of selling on line Im afaid . I can send to any other email address OK.We'll move all . Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. I stopped shipping to Canada because of customs problems. Theres no possible way I sent the wrong item so hes trying to scam me. 04:28 PM. I just wanted someone else to take a look at the photos and tell me what they thought. We had a top where it was returned with snot. on Somewhat new, never had this happen before. Anytime I can create with the Stardream line, I jump at the . If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. What can I do in this situation to avoid loosing $900 and the item as well? 09-10-2020 package or mail missing? Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. If they do then you have to either refund or call eBay and try to make your case. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. They have always just put new shipping labels over the original label on the unopened package. As you say, I would explain to the buyer that different computers and devices show colours differently. I've taken back an item I never sold lol. Explain it to him like you explained it to us. 26-05-2020 E bay in many cases are making more profit than the sellers. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. This is the message:Just wanted to say that the item I received was not this one. Create an account to follow your favorite communities and start taking part in conversations. So, that explains the different labels and (possibly) the Fragile stickers. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Press J to jump to the feed. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? IN THE LAST STRIDE. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! 04:18 PM On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. . Those are not indicative of any scam. Person buys 2 things. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I guess it depends on whether the item they are sending back is worth paying the shipping on. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Honest mistakes happen. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. eBay somehow refunded the buyer automatically when the return was delivered. Phone eBay and they said I should have tried harder. But the fact that she specifically took a photo of the top tells me it was meant for me. 2. What would you do? I once again immediately had them call me to dispute this. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund.