As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. An Apple logo or digital badge is a seal of approval and a promise of excellence. You maintain composure and customer focus while troubleshooting and solving issues. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. This provides the opportunity to progress as you grow and develop within a role. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. I also think readers might find the level of diversity among the talent at Apple very inspiring. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . To view your favorites, sign in with your Apple ID. They can also help businesses to develop and implement best practices for protecting their data. At Apple, base pay is one part of our total compensation package and is determined within a range. Apple Inc. All rights reserved. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. This requires a lot of testing and coordination between different teams within Apple. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. See which role best matches your experience. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Come to us in your pursuit of success. Design and lead tailored in-person and virtual trainings.. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Title(s) held: My official title was "specialist." Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. As businesses become more reliant on technology, the need for security professionals will continue to grow. We will work with applicants to make any reasonable accommodations. Get 20% off your Jamf training if you work in education. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Youll grow your career skills, too, because leaders here take an active role in your professional development. For more details and to apply, visit, Apple Professional Training courses are available now at. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Review information and details about the policies, terms, and conditions for Apple training programs. The cookie is used to store the user consent for the cookies in the category "Analytics". Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Click here to see the total pay, recent salaries shared and more! Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple certification programs are IT professional certifications for Apple Inc. products. Bing Ads sets this cookie to engage with a user that has previously visited the website. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. By clicking Sign up, you agree to receive marketing emails from Insider Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. You can find information about the accommodations request process in the. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . 2023 However, we cannot independently confirm if the Weibo account has a proven track record. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. A woman in tears came into the store because she had dropped her phone in the water. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Customer loyalty and satisfaction is their number one priority. You have excellent time management skills and can make decisions quickly. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Review the relevant exam preparation guide for detailed instructions on how to prepare. However, you may visit "Cookie Settings" to provide a controlled consent. All our courses are practical, hands-on, and led by trusted Apple experts. Records the default button state of the corresponding category & the status of CCPA. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. When a customer needs assistance, you quickly assess their situation. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. iOS 17 Wishlist What Do We Want to See? Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency This can be a very rewarding job, but it can also be stressful at times. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Top editors give you the stories you want delivered right to your inbox each weekday. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. This cookie is set by the Google. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Customer loyalty and satisfaction is their number one priority. To view your favourites, sign in with your Apple ID. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Core training took place off-site and included 15 new employees like myself. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The next 10 days were essentially "Apple boot camp." Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Its a secure, shareable credential. You may be communicating with customers about technical issues or non-technical issues. Apple is a drug-free workplace. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Ability to work independently: Independent work is a necessary skill for technicians to have. US Bureau of Labor Statistics, Computer, and Information Systems Managers. You may be communicating with customers over the phone, in person or through email. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Access your favorite topics in a personalized feed while you're on the go. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Copyright 2023 Apple Inc. All rights reserved. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. We deliver a full range of Apple courses, including support and repair training for Apple devices. And be amazed by what it does for yours. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Along the way, youll be updating your technical know-how and educating team members about technical issues. And thats our greatest strength. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Apple is an equal opportunity employer that is committed to inclusion and diversity. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. A selection of macOS tips to make your Mac life a more effortless experience. Copyright 2000-2023 MacRumors.com, LLC. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. You may be communicating with other technicians, engineers or managers. We deliver a full range of Apple courses, including support and repair training for Apple devices. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Filter our Apple training by your desired technology. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. The cookies is used to store the user consent for the cookies in the category "Necessary". By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". And be amazed by what it does for yours. Own your learning schedule with self-paced, online courses. Our training team can help you book training for your organisation or for a third party. And thats our greatest strength. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Apple participates in the E-Verify program in certain locations as required by law. click here to select a store and view pay information. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Learn more about your EEO rights as an applicant (Opens in a new window) . The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Discover even more benefits of doing what you love. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! It lasted 10 days and was always closely monitored by a manager and a store lead employee. Your day in the Apple Store is filled with a range of focused support and service tasks. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . 2023 Copyright The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Your work hours will be based on business needs. Learn more (Opens in a new window) . Another perk of working there: Customers love Apple, so my days were often pleasant. Add to Favourites IN-Technical Specialist. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Both full-time and part-time jobs are available. The Apple Professional Training courses are now available at training.apple.com. Different together. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Copyright 2023 Apple Inc. All rights reserved. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. They offered benefit options such as health care for all employees full- and/or part-time. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. The energy on these days rocked my world. Save someone's day. Apples new IT training series begins with the Apple Device Support course. Apple is an equal opportunity employer that is committed to inclusion and diversity. Recertification exams for unexpired certifications cost $49. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. You reassure customers when delivering product diagnoses and potential solutions. I will never forget them. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Finding the right course should be simple and intuitive. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Our training team can help you book training for your organisation or for a third party. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. They may also be responsible for providing support to Apple Authorized Service Providers. Learn more about your EEO rights as an applicant (Opens in a new window) . Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Helping customers and providing technical assistance. Introduce yourself, and well get in touch if theres a role that seems like a good match. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). We were thanked for coming and then excused once we had completed our quiz. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. The entire store team benefits from your commitment to providing the best care for customers. You will be working with customers one-on-one to help them with their Apple products. All our courses are practical, hands-on, and led by trusted Apple experts. Core training took place off-site and included 15 new employees like. Below, we have recapped what to expect from Apple this March and April based on rumors. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The courses are sequential, and build on skills and concepts as the user progresses. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. United States Department of Labor. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. Please note that all salary figures are . Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Take proctored certification exams from your home or office. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The training has been completely redesigned and moved to an online, self-paced format. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . This cookie is set by GDPR Cookie Consent plugin. Lots of different people to learn from and meet. Choose your path By helping Apple maintain strong relationships with customers, you are instrumental to our success.