Point-of-Use 8kW, 11kW and 13kW Models. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. No, they are not. Although a second unit might seem like a large investment, it can actually save you money in the long run since youll use less water while waiting for hot water to arrive and less gas to heat the water. It can also be helpful if you understand some of Richmond water heater error codes. Keeping your water heater properly maintained helps ensure it operates smoothly and efficiently, it is free of problems, and serves you for many years. of cold water before the temperature slowly climbs back up. As long as you contact the support, you wont have to be bothered by Richmond water heater troubleshooting. Birds nest, rodents and wasps nest can also block your venting, so be sure to thoroughly examine all vents that are located or lead outside your home. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. Also, check to make sure the ON/OFF switch is not turned OFF. We call it Peak Hour Demand. In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. All Rights Reserved We have a full line of standing pilot, intermittent spark, direct vent, sealed combustion and high efficiency commercial water heaters. Extremely energy efficient, it is a great option for replacing a tank water heater, as it will give you hot water on demand for as long as you require it. Tank water heaters do not Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. For instance, some Richmond heater owners say that their units wont stay on. Learn More About The Water Tech Editorial Team. Open the drain valve on the tank all the way and let the tank drain completely. Over time, he learned a ton about installing and choosing the correct water treatment products for homeowners. Any cold water that you are experiencing in View Product Tankless Electric Although uncommon, issues can arise if something isnt working correctly within your water heater. your water filter. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! If your home has a tankless water heater, you probably dont think too much about it unless theres a problem. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. It indicates one of the temperatures adjust buttons is stuck closed. Reasons Why There Is Water Leak Inside Refrigerator, Why Does My Air Conditioner Keep Freezing Up? Richmond Encore High Efficiency 9.5 GPM 199,900 BTU Tankless Natural The built in recirculation pump circulates hot water from the water heater and returns the cold water that would normally run down the drain, back through the plumbing, allowing hot water to be ready at the tap without . It has a minimum activation flow rate of 0.40 GPM and an even lower minimum flow rate of just 0.26, meaning youll receive hot water even when the flow is extremely low. Check that all wiring is correct and secure. Products - Richmond Water Heaters Otherwise, youll need to undergo more expensive installation. The reference mark A or 1 mark represents an approximate water temperature of 130oF. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. House generators are quite expensive. The reference marks represent the water temperature as stated below: To determine the water temperature, turn on a hot water faucet and place a thermometer in the water stream. Richmond Encore Tankless is about one third the size of a conventional water heater. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. Water heaters are an invaluable asset in todays homes, and not just any heater but rather a good quality heater to effectively and economically heat enough water for your daily needs. have to be cleaned as often, if ever, but tankless water heaters require more 6 Common Tankless Water Heater Problems And Solutions Draining or troubleshooting the water heater is pretty straightforward. Atlanta, GA 30328, High Efficiency Condensing with Built-In Recirculation, Corporate Office: 1100 Abernathy Road, Suite 1700. First of all, make sure that you check the venting chart (provided through Richmond electric water heater manual). Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Water Heater Profile: Tankless. Test and correct. Gas valve LEDs will light separately or together to indicate the status or an error. They make many types of heaters including gas, electric, and tankless heaters. As the unit is more powerful than the RMTEX-18, it has four copper immersion heating elements. If it goes out, repeat steps 3 to 9. Depress and hold the gas control knob all the way down. The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. Some, There may be some kind of switch that isolates the power. Offers continuous hot water quick and on demand for single point-of-use or multiple applications. Learn more. You dont want it to be blown out. It automatically shuts the unit down whenever it senses the presence or flammable vapor or the air inlet openings get blocked. Water temperatures above 125oF can cause severe burns or death from scalding. I have a richmond encore tankless water heater model RMTGH95DVN. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. Inspect the combustion air-inlet and vent systems. They come in different types like gas, electric, tankless, and specialty water heaters. Gas control problem-Contact a qualified service technician to inspect and fix the issue. It's expensive to continue to heat and re-heat water when you're not home or not using it. Carbon monoxide (CO) is a tasteless, colorless, odorless, and highly poisonous gas which can be deadly to humans in high concentrations. You can set the thermostat has high as 140 degrees Fahrenheit (just like the electric models). Replace the combination gas control (thermostat). If you purchase through referral links on our site, we make a commission at no extra cost to you. If you buy something through a referral link on our site, we may earn an affiliate commission at no extra cost to you. In addition to the hot water you needit gives you the power to know, control and protect. The pilot burner should be cleaned or replaced in this case. Click here to browse our residential tanks! Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 All gas models are compatible with a -inch gas line and have a 3-inch/5-inch concentric vent system along with an integrated condensate collector. The knob needs to be depressed to light the water heater. What should you do when you encounter an issue with your Richmond power vent unit? Copyright 2004 - This cookie is set by GDPR Cookie Consent plugin. Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. Do not attempt to remove the inner door. Richmond water heaters are manufactured by Rheem and provide hot water with confidence. Set the thermostat dial to desired setting by turning dial counter-clockwise. Rheem Manufacturing Company If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. If youre in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. Some are designed for indoor use; others for outdoor use. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. For the electric type, the. In addition, they have low-emission burners to reduce fuel needs, making the models more environmentally friendly and cost effective. Water Tech Advice is a participant in the Amazon Services LLC Associates Program and other partner programs, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by referring users to merchant stores. As working with gas has the potential to be dangerous, you will need to hire an experienced HVAC technician. You can select from an electric model or gas model. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. Richmond Gas Water Heater features a combustion shut-off device. The Richmond Hybrid is also EnergyStar Compliant and may qualify you for a local or utility rebate. Do not force it. Although recirculation kits incur an additional cost, they can save you thousands of gallons of water every year, meaning they are cost effective. Youll receive a 12-year limited warranty on the heat exchanger, a five-year limited warranty on parts, and a 1-year warranty for labor. It also has a first-year in-home labor warranty. Again, these are field serviceable. In some cases, it turned out that the owners had set the vent beyond the suggested limits. You can find all the above Richmond water heaters for sale on Amazon, where youll also find the technical specifications for each model. Texas State Board of Plumbing Examiners This error code indicates high water temperature limit tripped. This feature improves the energy efficiency of the water heater. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. For most tankless water heaters, the display with present an error code to inform you that your air supply or exhaust is blocked. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. Low gas pressure could also be the cause of the problem. First, inspect all vent pipes to ensure they are connected properly and free from puncture holes. the harder your water, the higher the potential for damaging mineral buildup. When the second shower began, the initial warm Take advantage of warranty protection for your Rheem heating, cooling and water heating equipment, Find what you need to keep your Richmond equipment working perfectly. Why keep 40-50 gallons of water hot when you don't need it? For greater hot water needs, you have the 8.4 indoor model in the Encore RMTG series. All the heaters in the Encore RMTG series are mid-efficiency, but they still more energy efficient than those of many other brands. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. They come in different types like gas, electric, tankless, and specialty water heaters. If you own a tankless water heater or are upgrading from a traditional tank Richmond Gas Water Heater Troubleshooting [A Complete Guide] We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. Several common issues are typically related to the Encore tankless unit. link to Why Does My RV Carbon Monoxide Detector Keep Going Off? However, many first-time and beginner road travelers and RV How to Connect a Generator to Your Tiny House Without a Transfer Switch. We use cookies to ensure that we give you the best experience on our website. Heaters in the Encore RMTG series even have an optional maintenance notice setting. While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. Product Type: Tankless Water Heater. If you choose the outdoor model instead, you should note that it has a lower energy efficiency rating of 0.81 UEF which is only a minor difference. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. Solar panels, wiring, old TVs and sometimes DIY powerwalls. read more Patrick Next > Tankless FAQs What is a tankless water heater? Take a tool such as a flat head screwdriver to adjust the temperature to the desired limit. Tankless water heaters are a great investment for your home or office. water heater to tankless, it is also important to check the water filter in Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. You can also There are several reasons your water heater could fail to ignite. Wait 5 minutes to clear out any gas. Circulates hot water from the heater through the homes plumbing allowing hot water to be ready at the tap when needed. David is an expert in all things plumbing, heating, cooling, and water treatment. Contact customer support. "instantaneous water heaters and they have earned that name! Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. While they're enormously helpful, occasionally, they can present significant problems, one of which is that the pilot light is repeatedly going out. and your shower. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. If these steps do not resolve the ignition problem, then either your ignition pack has failed or there's a bigger problem. All you have to do is browse through our guides, answers and personal experience documentations to find out what you should (or shouldn't) do when going off the grid. Tankless Water Heater Electric 18kW 240 Volt, thermomate On Demand Instant Endless Hot Water Heater, Digital Temperature Display Easy Installation, for Residential Whole House . Richmond tankless water heaters from the mid-efficiency series (RMTG series) are available in three sizes delivering plenty of hot water from two to four baths. Austin, TX 78765-4200 Open the cold-water valve and let the tank refill completely. 929 East 41st St. PO Box 4200 Establish and follow a routine preventative maintenance program. No, the direct ignition sends a spark to the main burner when hot water flow is detected. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. Common Tankless Water Heater Problems And How to Fix Them Do not expose the flammable vapor sensor to water, solvents or cleaning agents. If you do not have the hook ups to clean your water heater Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. Close the hot water taps and remove or turn off the circulation pump, if any installed. UNEXPECTED. Turn off all electrical power to the appliance. It indicates the unit shuts down and in lockout. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. This indicates there is a problem with the internal circuit. If there are error codes, troubleshoot to clear the error and fix the issue. Problem 4. It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). Check the vent and/or combustion air-inlet systems for obstructions. You turn on the Turn the gas control knob counter-clockwise to the PILOT position. Hard On the Richmond website, youll find an online form to submit a question, complaint, or comment. Like other water heaters in the Essential series, the RMTEX-18 has copper immersion heating elements with brass tops. Some water heaters have a display and give an error code. If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. Press and release the HOTTER button until the desired setting is reached to increase the temperature. The standard was intended to enable homeowners to compare the efficiency one water heater to another. Flush the tank by opening the cold-water valve for a few minutes, letting the water drain out of the tank through the hose; then close the cold-water valve. The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Make sure that your heaters power (within the breaker panel) has been turned off, Remove 2 screws that secure the upper side cover, located on the tanks side, Lift and remove the insulation so you can expose the thermostat. The anode rod should be removed from the water heaters tank periodically, for inspection. If it is, turn ON. Well, you can try doing these steps before you finally call a professional service: Make sure that your heater's power (within the breaker panel) has been turned off Richmond Tankless Water Heater Reviews (See Our Best Pick) Close the valve on the cold-water pipe feeding the water heater. This information may also be helpful to a plumber or technician if you end up needing one. Choosing a water heater is based on your family size and how much hot water you will use in one continuous hour. 8kW Model Flow Rate: up to 1.95 GPM. your water heater, especially if you have well water. This indicates a wiring error or a high resistance to earth ground. Bring the other thermostat to the same setting. Stop and follow the safety precautions as above if you smell any gas. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. If there are bubbles, this indicates a gas leak that must be corrected. Lastly, check the valve error codes. You should contact technical support to help you trouble shoot the issue and orderreplacement parts if necessary. hard freeze, now no water comes out of hot Space-saving design for installation in limited spaces, Enjoy Continuous Hot water and save up to $1,100 over 12 years*. Going off the grid sounds noble, satisfying and eco-friendly. and this can impair the function of your water heater if you don't address is. To change the temperature setting, follow the instructions below: The reference mark indicated by up arrow on the rim of the temperature dial, represents an approximate water temperature of 120oF. Close the valve on the cold-water pipe feeding the water heater. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. Hard water deposits can therefore accumulate in the bottom of the tank. Verify that the wiring to the pressure switch(es) is connected correctly. 13kW Model Flow Rate: up to 3.17 GPM. A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. Tankless Water Heater Repair Richmond, On-Demand & Instant Hot Water They are small enough to fit almost anywhere in your home. If there is not enough or no hot water, it could be that water usage may have exceeded the capacity of the water heater. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. FVIR stands for Flammable Vapor Ignition Resistant. Some newer models are even Wi-Fi compatible. Just as your car requires periodic maintenance, so does your water heater. Other possible causes of flame failure include a gas line thats too small, regulator failure, combustion issues, venting and more. You can consult your manual, or you can check online. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. Space saving design with intelligent electronic controls and an all-copper heater exchanger, Copyright 2004 - Remove the screw attached to the upper heating element access cover and take it off. Check to make sure it is plugged in. You also have the option to opt-out of these cookies. Rinnai models. When something isnt functioning properly, the first step is to take a look at your water heaters monitor or controller to see if theres a flashing error code. The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. Do not use gas control knob to regulate gas flow to burner. The warranty varies based on the model. As a result, the ANSI standard now includes testing for reliability in LDO environments. These are designed to meet a diverse range of water needs. To do so, follow the steps below: You should also leak test the factory connections to the Combination Gas Control (Thermostat) after the water heater is placed in operation. Turn on the gas and light the pilot (as applicable) or turn on the circuit breaker. 11kW Model Flow Rate: up to 2.68 GPM. Electrical polarity to the unit is incorrect. Begin with slowing down the flow rate of your water heater. Electric tankless heaters from Richmond are particularly easy to install. Richmond Water Heater How to & Troubleshooting Guide Use this number to contact Ream for tankless water heater support: If you need customer support for your Ream or EcoSmart tankless water heater, contact this Eemax support line: 877-474-6473 Monday - Friday 9am / 5pm Before you call you will need the model number and serial number of your water heater. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. its destination, the more noticeable the gap. Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. 28 results for "Richmond Tankless Water Heater" RESULTS. This article was originally published by Robinson's Plumbing Service and edited by Eccotemp. However, since gas as a fuel source is cheaper, they cost less to run. They should be able to guide and walk you through the troubleshooting. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Tankless Mid-Efficiency Water Heaters. At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. Drain the heater and clean it. The digital display makes it simple to set the water temperature. These can also be helpful to a technician. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Richmond encore tankless heater stopped working tonight This cookie is set by GDPR Cookie Consent plugin. Even after they have reset the heater, it will turn off on its own after 10 to 15 minutes of running. Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. Click here to review this water heater's Energy Guide for more details. This list includes some of the more common problems that people have with tankless hot water heaters, but it is not all inclusive. In the unlikely event of a water leak, it shuts off the flow of water, Control temperature, set Vacation or Away Mode, view energy usage and know immediately about leaks and service alerts from anywhere with built-in EcoNet WiFi Technology and the EcoNet App1, Find out about an issue before theres no hot water with a built-in leak detection system that detects any leaklarge or small, internal or externalin as little as 15 seconds7, More durable than standard heating elements, stainless steel elements deliver longer service life, This coating technology protects the tank and limits the chances of an internal water leak, Enjoy simplified maintenance and easier draining than with a standard plastic drain valve, This upgraded rod helps protect the tank from corrosive minerals in your water, Copyright 2004 - How to Troubleshoot Tankless Water Heater Error Codes If you are not regularly checking your Corporate Office: 1100 Abernathy Road, Suite 1700 Contact technical support for help with troubleshooting the issue further. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. You need to make sure that all faucets are closed. Calcium and Magnesium are the two minerals that most often cause scaly buildup, All Rights Reserved Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. Toggle the ON/OFF switch to the ON position. Make sure that you clean all parts (tank and all heating elements) thoroughly. RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. UEF replaces the old standard, Energy Factor (EF), which didnt allow easy comparison. shower and feel warm water at first, but then get blasted with several seconds Tankless - Richmond Water Heaters This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. water (in contrast with soft water) is water with a high mineral content, and This helps conserve energy and prevent a build-up of dangerous hydrogen gas. The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. However, installation should be simple, even for professionals who have never worked with your model of Richmond water heater before. The Digital Temperature Controller can be mounted in any room. This can make a difference when registering as well as verifying. Rheem also offers a complete line of tankless water heaters, including the Rheem RTGH natural gas condensing tankless water heater and the Rheem RTGH propane condensing tankless water heater. It indicates water temperature sensor failure, It indicates Combination Gas Control failure. - YouTube 0:00 / 5:03 I have a richmond encore tankless water heater model RMTGH95DVN. Sophisticated technology has reduced the size and increased the features and benefits. Check proper connection of line neutral and hot wires. I have a richmond encore tankless water heater model - JustAnswer JustAnswer-Q&A 5.09K subscribers. You can also call a qualified and professional service technician. Have a qualified service personnel conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, internal flue-way, burner, and vent and combustion air-inlet systems. The LED status indicates the pressure switch remained opened longer than 5 seconds after the combustion blower was energized. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. Our goal here at GridSub is to help you find viable solutions to different off-grid problems. Pressure switches- Make sure the pressure switches are not kinked. This is just about enough for a single sink in a hot climate. This allows you to set the thermostat high and avoid the heater reaching a dangerous temperature. with theEccotemp EZ-Flush System Descaler Cleaning Kit.