This time around, I had the pleasure of being helped by Christine. You agree that all matters relating your access to or use of the Website, including all disputes will be governed by the laws of the United States and by the laws of the State of Ohio. So it is not a refund. Pearle Vision. I waited a day - NO call, so I called them. $142.12 & FREE Shipping. 1 photo. I decided to try another optometrist who took a look, went in the back, came out with the lenses in the frame and said he must've fell asleep with them on, the bridge of the nose got bent and it changed the shape of the frames around the lenses. My co-pay for my VSP insurance is $10. I decided give then second chance and order again because get coupon for $25 off. No bill nothing, I just pulled up my Aetna account and see where you billed me for $354. I would have preferred to solely do dialation if that is more accurate and 100% covered by my insurance. totally not using t hem ever again. I even gave the name of the person they should communicate with to obtain the records. Start Shopping at PearleVision.com From Revital Vision Low Vision Treatment Plan Now $795 Get Offer 67% OFF sitewide From Classic Specs Up to 67% off any order Get Offer From Shopko Optical Browse Designer Frames Get Offer sitewide From Lentiamo Free Shipping on any order Get Offer sitewide From Revant Optics Free Shipping on any order Get Offer Blamed it on a new computer system! FINANCING OPTIONS. Share your photos and videos with others to prove the truth of your words. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. As of December 31, 2018, Pearle Vision operated 110 corporate stores and had 419 franchises throughout North America. I went to an ophthalmologist on June 2 and was scheduled for surgery for June 22 and July 5. 4w. More than 50 years later, Pearle Vision is a household name, synonymous with caring for you and your eyes. The glasses are of no use to me now. Nobody cares for eyes more than Pearle. You and Luxottica each agree that any and all disputes or claims with or against any party that relate to or arise from your use of or access to this Website, or any products or services sold, offered, or purchased through our Website shall be resolved exclusively through final and binding arbitration, rather than in court. I waited 2.5 weeks, went online, and made an appt - which, guess what -- had to be canceled as the dr. was not in! So, I've called for 3 days nowleft a message on their voicemailand no one will answer me. Well start sending you the news you need delivered straight to you. Any action relating to use of this Website or any transaction must be brought in the state or federal courts serving Warren County, Ohio, for any lawsuit or court proceedings permitted under this Agreement. My mother has been waiting to hear back to complete her exam. *Eye exams available by Independent Doctors of Optometry at or next to Pearle Vision. I feel that I was taken advantage of and cheated out of my money by the Pearle vision staff. This Website may contain links to other websites or resources that are not under Luxotticas control. This guarantee does not cover accidental damage, scratches or breakage. I do not understand the disconnect. Brand: Pearle Vision. Every order is special and unique to each patient's prescription and cannot be reused or stopped. The lens fell out twice, took them back, they said they fixed it. Pearle Vision. You are solely responsible for any User Content and its accuracy. This atrocity took place at your Legacy Village Pearl Vision. Information on this Website may contain typographical errors, inaccuracies, or omissions that relate to product descriptions, pricing, promotions, offers, and availability. Assist in Leading the team in a positive and productive environment, modeling exemplary patient care. This license does not include (a) any commercial use of this Website; (b) any derivative use of the Website or its contents; (c) any collection or use of product listings, descriptions, images or videos; (d) any downloading or copying any users account information for your own use or for the benefit of another party; (e) any use of data mining, robots, or similar data gathering and extraction tools (f) any reverse engineering, decompiling or disassembling the Website, or converting any contents intended to be unreadable into readable form, including but not limited to, using or directly viewing the underlying code for the Website, except as interpreted and displayed in a web browser; or (h) any attempt to violate or any violation of the Websites security or attempt to interfere or any interference with the Websites ability to work properly. After my meeting with the doctor, I looked for some frames and asked if they had any other options. It is one of the largest franchised optical retailers in North America. Dr completed exam and got me out to look for glasses. Special offers. We found that a standard eyeglasses exam typically costs between $90 and $120 without insurance. I will call corporate office now. I am tried of calling and leaving messages. Grandville, MI. It was not shared that the computer imaging was not covered by my insurance ($40.00) (and that it is optional). old glasses so scratched its hard to see. Doctors in some states are employed by Pearle Vision. Pearle Vision tells me now that even though I purchased lenses through them, they didn't make them - Cigna, in their words, covers a low end product. It was all a bit confusing. Any general health information on this Website is only intended to facilitate communication between you and your healthcare provider. Licensing Opportunities; Country/Language. I brought my own Oakley frames to Pearle Vision to be fitted with new prescription lenses. Purchased from Pearle Vision Huntsville Ontario. 1. Message and data rates may apply. I was asked if I had insurance and I shared that I did, I have VSP through my employer. As of December 31, 2018, Pearle Vision operated 110 corporate stores and had 419 franchises throughout North America. This profile has not been claimed by the company. Accordingly, whenever you visit the Website, check to see if a new version has been posted. Pearle Vision. Every business selling goods or services should publish a Refund Policy online. 227 et seq., the California Invasion of Privacy Act, Cal. 5. I doubt I will be returning to pearle vision for myself and daughter, and will spread this news high priority. We have sent a temporary password to your email. She suggested I look at Silhoutette brand, which I purchased. 134. At the time of payment, it was also thoroughly explained that eyeglass orders are non-refundable. Other ways to save Comparison shop. When I picked up those new glasses on May 21, I could see no better than before! Refund. By making calls to any number listed on the Website, you expressly consent and grant Luxottica the right to record or monitor and use this information for the purposes set out in the Privacy Policy. If you do not accept these Terms, please do not use this Website. She explained all the details of the different lens types and what my insurance covers and what the discounts Pearle Vision offers. I went to Pearle since they advertise using Luxottica lenses, I was charged over $450 (lenses only, no frame, I brought my own since they didn't have a brand of my liking) and paid $140 copay. 3. Handling refunds doesn't have to be a difficult task, especially if you're always optimizing your sales techniques to make sure all customers are satisfied. About Us. Terms may periodically be amended, supplemented, or modified without prior notice. For all your questions, Pearle Vision offers a list of Frequently Asked Questions and their answers. This is so unprofessional guys. I requested a specific coating and she said they cant do that and that the coating company does not allow it for my prescription type. They knowingly overbilled me for services and will not issue a refund. You agree to promptly inform us of any changes to your account information, including but not limited to any changes to your email address or telephone number, if you have provided us with this information. Savings applied to lenses. We contacted Pearle Vision locations in Kentucky, Michigan, Nevada, South Dakota, and Washington to get a sample of exam costs. I bought a very expensive set of frames and lenses that one year ago. Designer Sunglasses For Men. Several simple instructions as follows: Contact Zeelool via e-mail at support@zeelool.com within 30 days of receiving your eyeglasses. *Eye exams available by Independent Doctors of Optometry at or next to Pearle Vision. He said: "no charge" and absolutely refused a tip. We aim to provide readers with the most up-to-date information available about today's consumer products and services. At Pearle Vision, buy one pair of prescription glasses or sunglasses and get another pair free. Satisfaction guarantee: Bring back any pair. This does not include posting, uploading, or otherwise publishing the materials to any other site, except you may post and share materials from this Website in connection with your non-commercial and personal use on social media websites and services, such as Facebook, Instagram, and Twitter, as well as through blogs or similar types of postings. I am elderly and I live on a fixed income from social security. The manger refused to cancel our transaction, stating "we have signs 'all sales final'" and she was not concerned about their violations and chose to argue her incorrect interpretation stating, "OUR company policy." Bring back any pair of glasses within 30 days for a repair, replacement or exchange with no hassle and no explanation. Please refund my $493.78. Special offers. tried to be patient but its wearing very thin now. The billing date was 04/20/22, months after my visit. "California law seeks to protect consumers from false marketing and from harm when . You and Luxottica agree that each of us may bring claims that relate to or arise from your use of or access to our Website, any products or services sold, offered, or purchased through our Services, or communications (including calls, texts, or emails) that relate to or arise from your use of or access to our Website only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding, including but not limited to actions under the Telephone Consumer Protection Act, 47 U.S.C. I made 5 phone calls to get an explanation for what I was told when finally the representative handling my account told me that hes been trying to contact me for some time (not true). Since 1974, we've helped our customers lead better lives through better vision. i tried calling back to the office but got no reply. Finally I went back and asked for a refund. We want our trial contacts, my glasses (that I had to wait almost TWO months for), and our Rx's for our contacts and glasses! Ralph Glasses. I told them i have 10 minutes to get in or i have to leave. The remainder of the Agreement will continue to apply. Thank you for visiting the Pearle Vision website (Website). When my dad was finished with his exam he had to i had regular eye exam appointment with co-pay of $10. You may view, copy, download, or print materials from this Website for your own personal and non-commercial use only. This information may relate to products, services, offers and news of Pearle Vision products or any other products and services by any company affiliated with us. . We reserve the right to refuse or cancel any order placed on the Website for any reason. 2. 8,326 followers. Saw the Dr. who asked for my previous prescription, Dr said prescription was the same and actually just plugged in the same values/brand into their system. Add to Cart . I wasn't in the store over an hour! FAQ. After my visit the charges I was billed was misquoted and didn't save me money.