That syncs to Okta and then that person cannot access any applications. If you have not created a ticket yet then you would need to register or create a new ticket to begin. The more investment you make in yourself, the greater the reward. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Whats it like to be self-employed and provide virtual contact center services? Health, Dental & Vision. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Okta goes so much further than other providers, Huckabay says. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Sound: Must have a sound card installed and be equipped with speakers or headphones. It changed what we focus on as IT, he says. Universal Login. Avoid Recruiting Scams Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Different programs have different pay structures. Liveops is a legitimate company. Come on board! Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 GROW YOUR BUSINESS Cons. Enterprise Solutions. Managing multiple systems, programs, and screens simultaneously. Organizations. management. Work from home. Flexibility. Copyright 2023 Liveops, Inc. All rights reserved. See all features. . Although I would work four hours a day I would be in training or zoom classes for another two to three hours. I trust them and look forward to more cooperation and partnership in the future. They love it because it does what it's supposed to do.. Liveops: Flexibility. Learn about Liveops Enterprise Solutions Click Here . Browse case studies, customer service tips and other helpful resources for enterprises. The integrations looked complex. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. If there are system issues, you will not get paid. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Users verify their identity by . Hard to get in contact with managers for help. Submit an application for an available virtual contact center opportunity. Discipline and setting expectations of yourself are key to working from home. Copyright 2023 Okta. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Our Offices. Connect and protect your employees, contractors, and business partners with Identity-powered security. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. We've been partnering with Liveops since 2010 for all our inbound needs. Read more. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Enjoy the freedom and flexibility of being your own boss. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Go Further; Marketplace. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Intelligent Sign an Independent Contractor Agreement. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. They have to be accessible, easy to use, secure, and platform agnostic. Cons are having to provide your own equipment. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. You are paid the the talk/email minute when working so your pay for each day will vary. Learn more about how Liveops virtual contact center solutions can scale your business. Pay, Vacation time, You get to work from home. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Companies across a variety of industries trust Liveops to provide virtual contact center services. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. McAfee and Norton were almost a tie but by far the most popular amongst agents. Login. Conducting inbound/outbound customer service calls. Agent Sign-In. Login. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Love the flexibility of the jobs, but wish training was paid. This means you can choose when, where, and how often to work! Earning potential. Not sure which client opportunity (or opportunities!) process. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Liveops Okta. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Apply now and a member of our team will work quickly to review your application and provide next steps. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. By Veronicas pandemic story is unfortunately all too common. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Want to become an Independent Liveops Agent. Yes! Keith Myers, SVP Business Technology, Live Nation. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Thats up to you. To find out more, read our Privacy Policy and Cookie Policy. Okta was leaps and bounds ahead of all the other providers, says Myers. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Then Liveops is looking for you! Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. We use cookies to improve your experience on our website. Forgot password? Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. about the agent experience and application. To accept cookies continue browsing as normal. The background check requires a $24.99 processing fee paid directly to our vendor. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. This means you can choose when, where, and how often to work! To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Mobile first. Need to plan around other commitments? Unlimited Flex Vacation New Parent Leave Protection. Improving Peoples Lives. When I started it, my team said, Youre crazy. Submit ticket. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Build a thriving work-at-home business providing remote customer service for top brands. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. GM Regional Customer Care Operations, major utility. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Then, this is the place where you can find some sources which provide detailed information. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Goodbye long commutes, rigid schedules, and busybody managers. But we were just relentless, and in one year we moved all of our workloads to the cloud. Main hustle or side gig its all up to you. One where youre provided with free warm leads? Support. No matter what industry, use case, or level of support you need, weve got you covered. Enjoy the freedom of being your own boss. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Knowledge Base. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Pros. We use cookies to improve your experience on our website. Copyright 2023 Liveops, Inc. All rights reserved. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. To find out more, read our Privacy Policy and Cookie Policy. Since you are self-employed, you are in control of your profits and losses. If you have not created a ticket yet then you would need to register or create a new ticket to begin. I wish there was some type of base pay. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Keep contractors happy with accurate payments on time, every time. The world class support of Liveops and unparalleled access to world-renowned clients. Please enable it to improve your browsing experience. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Join Liveops Nation and experience the freedom and autonomy of being self-employed! You can also manage cookies in your browser settings. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Love the flexibility of the jobs, but wish training was paid. Login. Copyright 2023 Liveops, Inc. All rights reserved. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Outspoken. Independent Contractor management Ditch the paperwork and endless manual tasks. REDUCE RISK Rest assured your contractor compliance is always audit-ready. You may also receive performance-based pay or other incentives. Copyright 2023 Liveops, Inc. All rights reserved. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Take our quick quiz and well recommend our top client matches for you. . Learn about Liveops Enterprise Solutions Click Here . OR Look in your activation email. Group Linking Link Okta groups to existing groups in the application. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. As an agent with Liveops, you are a self-employed independent contractor, not an employee. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. The freedom of an entrepreneur. Or you do, but sit & sit with few to no calls? Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Everyone else we spoke to claimed they were cloud-based but they weren't. Check the Eligibility requirements and make sure were currently accepting applications in your state. Actual earnings may vary depending on client opportunity and support required. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. We cant do this. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Independent Contractors are responsible for expenses and control their profit and loss. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. And, no calls equals no pay. Its why weve led the industry in virtual flex agent services for more than 20 years. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. He sees a role for Okta in all of it. Support staff employees are great and work hard to keep us busy and motivated. Were now out of the back room and working with the business to add direct value, Huckabay says. Get started on your new home business Flexibility. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Client opportunities may have additional requirements, including expanded client-specific certification. The cons are being able to work in your own home. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Learn more Tax Support Provide support to users of top tax software providers. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. I still love it., You make your own schedule. Forgot your password? Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Login to know the status of the ticket. Browse case studies, customer service tips and other helpful resources for enterprises. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Press & Media. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Want to become a Liveops agent? The background check requires a $24.99 processing fee paid directly to our vendor. Login to track your existing support requests. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. which is why weve been helping companies like yours for over 20 years. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Grow your home business through Liveops client network, working with the brands you know and love. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Pros. Forgot password? This means you can choose when, where, and how often to work! All rights reserved. View our background requirements here. Please update your browser to the latest version on or before July 31, 2020. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. We'd have had to build out a lot of infrastructure.