5) Set up an auto-responder message on your old email address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They also sent a test email from a PC using an outlook client and that didn't come through either. only. We'll need to look into this and we'll get back to you next week. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. ask a new question. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Accounts that are inactive for six months are deleted automatically. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! on A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. 26-08-2021 If that doesn't fix the problem, see the next section. Policies vary between broadband providers. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? That helps us fund This Is Money, and keep it free to use. But again got error messages which I now cant remember. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 26-08-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. None of the posts I have seen are the same as my problem however. This amount is subject to change until you make payment. 1) Set up an email address with a free service. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Why? All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I have tried sending individual messages and simple test messages but nothing works. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. BT internet email problem Hi. Have you had the chance to try the steps in the article below? In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 19-12-2022 As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. provided; every potential issue may involve several factors not detailed in the conversations 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. . 15h24. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. 21h18, I have got my email working again. By I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. I am using the Outlook app on a Samsung phone. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. This amount includes applicable customs duties, taxes, brokerage and other fees. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. There'll likely be four of these, two from BT servers and two from Plusnet servers. A warm welcome to the forums. (The fix did not work until I had quit Mail and relaunched it. Sky allows former customers to keep their email account free of charge and indefinitely. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Announcements, Guides & Community Updates. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. omissions and conduct of any third parties in connection with or related to your use of the site. 19h39. 6h00. 13h18. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 2 days ago I suddenly stopped being able to send emails and get the message below. 17h25. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Have you had the chance to check if the issue persists on a different user account? Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. By coincidence(? From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. to know I'm not alone. Townman, Gandalf. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. This has made me want to look a bit further and so I found the Community. 11h05. Last week I phones an advisor with a somewhat similar response. Having the same problem myself today - unable to send emails from my @btinternet.com account. After 6 mos., if selected you will be billed $10.99/mo. @stevebrass Thanks, but same result as before. Hopefully, we can get this resolved quickly. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Here are some answers to help you. I've got a "failed delivery message". BT Email - best practices for postmasters and senders of email | BT Help, on This is NOT 'A solution'. Delays in Emails being delivered can arise from a multitude of reasons. Sadly not the same as my experience. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. I have cleared cache and data. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Will post any update that I get. Email headers can be found by looking at the email item's properties. 20h13. Apple may provide or recommend responses as a possible solution based on the information 13-07-2019 How can we as customers get BTs attention and ensure that there is a fix? captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of You can link any BT email address to another broadband or Premium email billing account. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. For additional information, see the Global Shipping Program. I have it in a notepad file as well if that makes it more readable. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. When this happens. It might be worth changing your SMTP port to see if that helps. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. P.S. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. It's reassuring not to be alone. Go back to . 14-07-2019 Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Although port 587 will usually work, port 465 is the recommended port. You should however check that your email clients are using the correct settings as per this link. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I know it exists because I can pick it up on ios and via BT Webmail. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. All postings and use of the content on this site are subject to the. 23-04-2021 The account I am using is Gmail (the google mail). After 3 years, then-current everyday prices for all services apply. BT L1 agent wasn't able to resolve and it has been passed to their email support team. If yes, we recommend that you check if the issue persists while on safe mode. Page 1 of 2 1 2 Last Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It seems that my account SMTP setup was changed (without my input). by If not, how do we get a moderator involved? Today all of our emails addresses would receive, but not send. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. any proposed solutions on the community forums. We always endeavour to grade correctly and. The article below can help if you do not have any other user account to test with. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. I cannot send even the simplest of messages this morning. That sounds like something has been stuck in a queue somewhere. A workaround would be to use another SMTP - for example gmail if you have a google account. Thanks for the suggestion. 19-12-2022 Send yourself a test email. 14-07-2019 Incoming mail works, but unable to send anything. BT Email - best practices for postmasters and senders of email. 17h33. 26-08-2021 16h05. MisterW, bobpullen. Copyright 1995-2023 eBay Inc. All Rights Reserved. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Log in issues. At my age, I just don't have the energy to set up a new email address and tell everyone.'. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Thanks for the examples that have been provided so far. I also feel slightly better I am not alone. 14h56, on I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. This will work as long as your old email account is still active. Don't forget online banking, streaming services and social media accounts. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! 26-08-2021 I can send test messages to my iCloud e-mail but not other addresses. on 8h29. I can't afford the risk.'. Rest assured that we'll do our best to assist you or get you pointed in the right direction. Go back to: Email help. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. I have exactly the same problem and would love to get a solution. I spoke too soon. About 4 days letter I get a reply saying the message could not be delivered. on Are there really just two of us having this problem? on I have deleted the app and reinstalled it. 16:52 EST 04 Mar 2023 Not receiving @btinternet email. This morning I clicked on the email icon on my phone and was again asked to login. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". TalkTalk allows you to access your email account for 12 months after you switch. I consistently receive this warning: whenever I try. Thank you, JW. Why cant my email address have BT.com in the display name? If you're having problems, try logging in to webmail. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Any ideas? For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Sorry but how do I PM you, and what details do you need? So it seems to be something between Android and BT Mail. Might that apply in your case too? I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Townman, Gandalf, anneoconnor. Surface mail is also available; please e-mail us for . He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. 26-08-2021 Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. I expect that they are simply burying their heads in the sand and do not look at all. 'I have always used the same email address,' says Dave, 79, from Cambridge. I have the exact same problem. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. I can receive emails. This site contains user submitted content, comments and opinions and is for informational purposes 14h08. 23-04-2021 I have a group of 14 people set up under Outlook 365. It's very annoying and slightly weird. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. What can we help with? Surely other services would similarly suffer. In my view, the Postmaster group are doing it the wrong way round. Email: timforrester@btinternet.com. 18h40. by Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. - edited Examination of the message heads of the delayed emails might be informative. We do not allow any commercial relationship to affect our editorial independence. Apple disclaims any and all liability for the acts, There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. PaddyB. on All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. 26-08-2021 This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. We receive the following message when we try to send from our Mac. 2 users liked/thanked this post: 23-04-2021 Looking through previous posts I see this has been a regular problem. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. A forum where Apple customers help each other with their products. We have received reports that emails to btinternet.comemail addresses are being blocked. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. All other emails to other systems have no issues. Many customers find the BT community forum is a great way of getting help. The other two people that are having the same problem are using Samsungs, but haven't said which model. So hardly time for a timeout to have occurred. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? on 09-07-2019 20h33 Problems with email. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 16h34. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 25-08-2021 19-12-2022 We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. This is going to need looking at by their email support team. I can send & receive the bt emails using the Samsung mail app. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. We do not write articles to promote products. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. I feel there is something going between Google and Apple. Last Thursday, I stopped receiving email from my @btinternet.com account. I then asked them to login to BT webmail and send me another email and that one came through straight away. 09-07-2019 23-04-2021 Refunds. Any ideas? By posting your comment you agree to the house rules, The comments below have not been moderated, By What does this mean? I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. I've got a "failed delivery message". on Our standard shipping option is via Royal Mail airmail. 19h32. Announcements, Guides & Community Updates. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Yesterday, I managed to contact BT via webchat. 26-08-2021 Has anyone experienced this problem. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". 11h40. 10-07-2019 14-07-2019 I cannot find an obvious way of asking bt about this! As soon as I removed that link all was well again. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. 19-12-2022 on 11h33 Please check your email settings.